This website, Sustansya.com is owned and operated by Galileo Systems, a DTI registered business entity.  We recognize and value your data privacy rights. We seek to uphold them in accordance with the law.

Personal data refers to any information that identifies you as a person. As defined by the Philippine Data Privacy Act of 2012, this may be “sensitive personal information.”

Data privacy refers to the necessity to preserve and protect any personal data collected by an organization from being accessed by a third party.

This Privacy Policy Statement aims to explain the following:

Your data privacy rights

Your data privacy rights are protected by the Philippine Data Privacy Act of 2012. This law states that you have the right to:

  • Be informed. You must be advised if your personal data will be or has been processed. This includes the existence of automated decision-making and profiling in select transactions.
  • Access. You have the right to reasonable access, upon written request, the contents of your personal data that were processed and the manner by which these were processed; the sources from which these were obtained; the recipients and reasons for disclosure, if any; date when your information was last modified; and information on automated processes where your information will be made as the sole basis for any decision that may significantly affect you.
  • Rectify incorrect data. You have the right to correct any error in your personal data and, if warranted, request immediate rectification.
  • Erase or block. You have, based on reasonable grounds, the right to suspend, withdraw or order the blocking, removal or destruction of your personal data from Galileo Systems’ filing system, without prejudice to Galileo Systems continuing to process personal data for commercial, operational, legal and regulatory purposes.
  • Secure data portability. Where your personal data is processed by electronic means and in a structured and commonly used format, you have the right to obtain a copy of it from Galileo Systems for your further use.
  • Be compensated for damages. You shall be compensated for any damage sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, taking into account any violation of your rights and freedoms.
  • File a complaint. You may file a complaint or exercise your rights above by reaching out to our Data Protection Officer in the contact details provided below.

What personal data we collect

At Galileo Systems, we ask you for your personal data when you:

  • Use our websites, applications or systems
  • Take part in research or surveys
  • Become our partner, vendor, supplier, employee or contractor

The personal data we collect from you may include the following:

  • Name, address, email, and phone numbers
  • Payment card number or bank account details

There may be cases where third parties send us personal information even without us requesting. In such cases, we will determine if we can legally keep the information and use it for the declared purpose.

It must be noted that this Statement does not apply to third party websites which have links to our sites. The processing of your personal data in a third party site is subject to their own Data Privacy Policy. Galileo Systems will not be responsible for the information collected from such sources, neither will Galileo Systems be liable for any loss or damage caused by the use of or reliance on such third party.

Where we use your personal data

We process your personal data based on your consent, legitimate business interest, and lawful processing. We use it only for:

  • Processing your orders in order for us fulfill what you asked us to do.  We request for your name and address in order for us to know where to deliver the produce that you may buy from our online shop.  
  • We request for your phone number and email in order for us to verify your payments and to coordinate delivery of your orders to ensure accuracy of delivery.  We also use the emails and phone numbers you give us to update you regarding your transactions.
  • We may send promotional or marketing information to your email or mobile phones if you provide consent to such communication.

We may use your information for other purposes necessary to provide other incidental services in line with your transactions.

When using your data, we may utilize manual and/or technology-enabled data processing systems to help us serve you.

How we protect your personal data

Galileo Systems keeps your personal data in electronic form and paper-based forms as necessary. While the processing of your personal data exposes you to financial, legal, regulatory, or reputational risks that may result from its unauthorized processing or disclosure, Galileo Systems is committed to protecting your privacy by:

  • Maintaining physical, technical, and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use, or modification
  • Using a secured server behind a firewall, encryption, and other secured controls
  • Limiting access on a need-to-know basis.

Galileo Systems takes responsibility for all your personal data in our possession. This includes information transferred to third parties who perform services on our behalf, whom we require  to strictly adhere to our privacy policies and practices.

Personal data sharing and disclosure

We may disclose and share your phone number and address to our logistics partners in order for them to know where to deliver your purchases properly and to communicate with you when it’s time to receive your orders.  Our logistics partners are also bound by the Data Privacy Act of Philippines. 

Personal data retention

Your personal data will be retained by Galileo Systems throughout the duration of your business with us and/or until the expiration of the retention limit set by Galileo Systems standards, industry standards, laws and regulations. 

Privacy policy statement terms

Galileo Systems reserves the right to update or change sections of this Privacy Policy Statement any time and without prior notice.  We will exert reasonable efforts to reach out to our clients in case there are significant changes, but we highly encourage you to review this Statement every now and then.

If you have questions about this Privacy Policy Statement, our data processing activities, or transactions made via this website, you may contact Galileo Systems’ at (632) 7576-0114 or send an email to info@galileosystemsph.com